Privacy & Policy

Last Updated: 10 March, 2026

At Appayon, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our platform.

Information We Collect

We may collect the following types of information from all users: 

Information You Provide Voluntarily

Account details: Name, email, phone number, password

Profile information: Address (for customers), business details (for sellers), identification and vehicle info (for delivery personnel)

Payment details: Necessary for processing orders (Appayon does not store full credit card information)

Communications: Feedback, reviews, support queries Information Collected Automatically

Device and usage data: IP address, device type, operating system, app usage statistics

Location data: For delivery and service optimization (with user consent)

Cookies and similar technologies: To enhance user experience and analyze service usage

How We Use Your Information

We use your personal data to:

Create and manage user accounts

Process orders, payments, and coordinate deliveries

Communicate updates, respond to inquiries, and offer customer support

Improve and monitor the effectiveness of our platform

Detect and prevent fraud or abuse

Send marketing communications (only with your explicit consent)

Comply with legal and regulatory obligations

Data Sharing and Disclosure

We do not sell your personal information. However, we may share it under the following circumstances:

To create and manage user accounts

To process orders, payments, and deliveries

To communicate order updates, respond to queries, and provide support

To improve, test, and monitor the effectiveness of our services

To prevent fraud and enforce our Terms & Conditions

To send marketing communications (with your consent)

To comply with legal obligations

Data Storage, Retention, and Security

Your data is stored on secure, encrypted servers, accessible only to authorized personnel.

We retain data only as long as necessary for legal, regulatory, or business purposes.

We implement technical and organizational safeguards to protect your information from unauthorized access, loss, or misuse.

Your Rights

Depending on your location and applicable laws (such as GDPR or CCPA), you may have the right to:

Access your personal data

Correct or update your information

Request deletion of your data (subject to legal retention requirements)

Withdraw consent to data processing (where consent is the legal basis)

Object to or restrict certain types of processing

Request a copy of your data in a portable format

You can exercise these rights via your account settings or by contacting us at [helo@baulainnovation.com].

Cookies and Analytics

Appayon uses cookies and related technologies to:

Keep you logged in across sessions

Monitor and analyze platform performance

Understand user behavior for service improvement

Deliver relevant content, alerts, or offers

You may manage your cookie preferences through your device or browser settings. Please note that disabling cookies may affect some features of the platform.

Children’s Privacy

Appayon is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly.

International Data Transfers

Your data may be processed or stored in locations outside your home country. When applicable, we ensure appropriate safeguards (e.g., standard contractual clauses) to protect your information as required by law.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in laws, technology, or our operations. Significant changes will be communicated via the app or website. Continued use of Appayon after such updates constitutes your acceptance.

Contact Us

For privacy-related inquiries, data access requests, or concerns, contact:

Baula Innovation
Plot 45, Navana Tower (4th floor), Gulshan 1, Dhaka 1212
Email: helo@baulainnovation.com
Phone: +880 1619-166516